Chat bots push sycophancy to new heights daily, in an effort to stay in our good graces and keep us coming back to them for therap… I mean advice!

But there’s a positive side to this: If you’re in a service business, like I am, Claude can teach us something about how to interact with our own clients better. I know, I know… Bear with me.

In a sense, Claude is the perfect service provider. No messy emotions to get in the way. No desire to fire off a scathing email telling us where to shove it (yet).

Instead, Claude maintains a friendly and cooperative attitude that we are all increasingly expecting from subordinates.

We’d do well to remember that our clients are interacting with chatbots 24/7, and subtly, their brains are shifting to expect this kind of response.

Over time, clients will see less difference between your output that comes back to them in a Slack message and the response that comes back to them from an LLM.

If we make our client responses more chatbot-like, we’ll probably maintain better client relationships than if we let our frustrations and emotions get in the way.

…or don’t, see if I care!